Frequently Asked Questions

 

1. How long will it take my order to ship?

Your order will be processed within 1-3 business days. 

 

2. Where are Charlie Ella's pieces made?

Our pieces are hand made in Bali by a female-led team. 

 

3. Does Charlie Ella have a warranty? 

Yes we do. Our pieces come with a 6 month manufacturing warranty. This does not include personal wear and tear. 

 

4. Can I swim and shower with my Charlie Ella piece on? 

We highly suggest taking off your Charlie Ella piece before swimming and showering. This will ensure that your plating lasts for as long as possible. 

 

5. How do I clean my Charlie Ella piece? 

Sterling silver can be cleaned using a polishing cloth. Our gold plated pieces should be cleaned very gently with a soft polishing cloth. Please note that all plated jewellery will fade over time and may need to be re-plated. 

 

6. Where do we ship from?

We dispatch our pieces from Sydney, Australia.