Returns Policy

Change of mind exchanges and returns are accepted within 14 business days of purchase date. To organise a return, please email us at info@charlieella.com to receive a returns and exchanges form. 

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. 

Charlie Ella will not accept any pieces when:

  • A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
  • If the item is returned outside of the 14 business days

 To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Warranty Information

Charlie Ella offers a 6 month manufacturing warranty on all items. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been proven by our jewellers to be faulty.

This warranty does not cover loss, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.

Proof of purchase is required for all warranty claims.

Please note that wear and tear during the course of normal use is not considered a fault. Charlie Ella is delicate and should be handled carefully as explained in our product care card that is enclosed with your order.